Duncan
Ford Chrysler Dodge Jeep RAM is committed to ensuring the safety and well-being
of our customers. We are carefully monitoring the COVID-19 pandemic and all
communications from the Centers for Disease Control (CDC), government agencies,
local health officials, and our internal team to keep tabs on this
ever-changing situation. We want our customers to feel confident and
comfortable when visiting Duncan Ford Chrysler Dodge Jeep RAM for any of
their automotive purchasing or servicing needs. While we have always had stringent
cleaning and sanitation procedures in place in our dealership, we are taking
additional precautions to keep customers and associates safe.
We are temporarily updating our Sales and Service hours as follows:
Sales Department:
Monday - Saturday
9am - 6pm
Service & Parts Departments:
Monday - Friday
7:30am - 5pm
Pick-up until 6pm
In-Dealership Cleaning:
We have enhanced our
Dealership cleaning and disinfecting procedures in all high-touch areas,
including:
• Bathrooms
• Customer waiting areas and lounges
• Kiosks, credit card readers, counters and service advisor stations
• All door handles and counter tops are wiped down hourly
• We will have hand sanitation stations in our lounges and showroom
We are implementing protective measures in dealing with our Sales and Service
Associates and here's how:
In-Dealership:
It has always been our practice at Duncan Ford Chrysler Dodge
Jeep RAM to shake the hands of our valued customers to greet them or
express sincere appreciation for their business. We are temporarily halting
this practice to enhance everyone's safety. In addition, every associate that
interacts with your vehicle, whether it is assessing your vehicle's trade-in
value, driving it into the shop to make necessary repairs, or delivering you
your newly purchased vehicle, will be wearing gloves and will wipe down the
steering wheel and gear shift and any area with which they have come in
contact.
From your home:
For those customers
wishing to conduct business with us remotely or online, we will extend to you
the following:
• Build my deal, purchase online and schedule your in-store delivery.
Delivery to be less than 1 hour.
• Service pick-up and delivery at no additional charge.
(There may be distance limitations.)
• Virtual test drives through the use of video.
Online or tele-purchase
experience to include:
•
Trade appraisals
• Build my deal online
• Securing financing and protection products
If remote purchase or service options are best for you, simply contact your Duncan
Ford Chrysler Dodge Jeep RAM sales or service professional and we will
arrange these services for you in the simplest way possible.
For our associates and our community: Finally, and importantly, any of Duncan
Ford Chrysler Dodge Jeep RAM team members who are experiencing any
symptoms related to COVID-19 will remain at home for the safety of our
associates and our valued customers.
We want you to have confidence in working with Duncan Ford Chrysler Dodge Jeep RAM for your next automotive purchase, vehicle maintenance or repair, or any other transportation needs. If there is anything else that we can help you with during this time, please do not hesitate to email cpauley@duncanauto.net , even if it is outside of our normal services. We have always worked with local non-profits in our communities to help those in need and look forward to offering our services where we can be of assistance.
Our mission at Duncan Ford Chrysler Dodge Jeep RAM is to exceed expectations for our customers, our associates, and our community. Right now, this is more important than ever. Our employees are committed to provide you a safe, transparent, and flexible purchase and
ownership experience.
Sincerely,
Craig Pauley
General Manager
Duncan Ford Chrysler Dodge Jeep RAM